FREQUENTLY ASKED QUESTIONS
To ensure a seamless and effortless process moving forward, we kindly ask that you take the time to familiarize yourself with this page prior to reaching out to us.
general
What is Subterra Secure?
Subterra Secure is a premier supplier of well-designed and expertly crafted subterranean shelters. Our shelters are specifically engineered to ensure sustainable off-grid usage and offer a secure and comfortable environment for you and your loved ones during times of emergencies or uncertainty.
Why should I consider an underground bunker?
Underground bunkers offer a high level of security, privacy, and protection against a wide range of threats, including natural disasters, civil unrest, and other emergencies. They are an investment in your safety and peace of mind.
Why subterra secure?
When it comes to choosing features for customization within a tight budget, many companies offer that option. However, Subterra Secure takes a different approach. We exclusively provide luxury, fully equipped underground bunkers that are entirely off-grid. Our focus is on delivering the highest quality components, which adhere to strict standards set by the Swiss Federal Office of Civil Defense and Swiss Defense Technology and Procurement Agency. We take our job very seriously and believe that there should be no compromise when it comes to designing the most secure safe space for you, your family, or your organization.
process
Ready-to-Install Subterra Secure Process for Pre-Designed Models
For clients choosing one of our pre-designed modular bunkers, we’ve streamlined the process to ensure quick installation and minimal disruption. Here’s how it works:
1. Free Initial Call Consultation
- Process: Begin with a complimentary consultation to discuss your needs and select the pre-designed model that fits your requirements. This call ensures that the chosen model is a perfect match for your property.
2. Fabrication and Installation
- Process: Once the model is selected, we proceed directly to fabrication and installation. Our team uses top-quality materials to construct your bunker, followed by expert installation on your property.
- Payment: A **60%** payment of the total project cost is required upfront to cover both fabrication and installation.
3. Testing and Handover
- Process: After installation, we conduct comprehensive testing to ensure all systems are fully operational. Upon successful completion, we hand over the fully functional bunker to you.
- Payment: The final **60%** of the total project cost is due upon successful completion and handover.
4. Ongoing Support
- Process: Post-installation, we offer maintenance packages tailored to your bunker model to ensure it remains in optimal condition.
This process is designed to provide a hassle-free experience, allowing you to enjoy the security and comfort of your pre-designed bunker with minimal delay.
Customized Subterra Secure Process
Customized Subterra Secure Process
At Subterra Secure, we understand that every residence has unique needs. That’s why we offer a fully customized process to ensure that your modular bunker and security systems are tailored specifically to your requirements. Here’s how our personalized approach works:
1. Free Initial Call Consultation
- Process: We start with a complimentary call to discuss your needs and outline how Subterra Secure can provide tailored security solutions for your private residence. This call helps us understand your specific requirements before moving to the next steps.
- Payment: No charge for this initial consultation call.
2. Consultation and Site Assessment
- Process: Following the initial call, we conduct a comprehensive on-site assessment, which includes soil analysis by professional engineers and aerial drone photography to accurately evaluate your property.
- Payment: A **$5,000** fee is required to cover the site assessment, soil engineering analysis, and drone photography.
3. Custom Design
- Process: Our team works with you to create a custom design tailored to your exact specifications, ensuring the perfect balance of security, comfort, and functionality.
- Payment: The design phase is billed at an hourly rate of **$500**, with payments due upon receipt of each invoice. This allows flexibility and transparency throughout the design process, ensuring you only pay for the hours worked.
4. Engineering and Permitting
- Process: We develop detailed engineering plans and manage the permitting process, ensuring all local regulations are met and that the bunker is structurally sound.
- Payment: The hourly design fees mentioned earlier cover the engineering and permitting phases, with invoices provided as the work progresses.
5. Fabrication and Installation
- Process: We move forward with the fabrication of your custom bunker using top-quality materials, followed by precise installation on your property.
- Payment: A **40%** payment of the total project cost is due, which covers both the start of fabrication and installation.
6. Testing and Handover
- Process: After installation, rigorous testing is conducted to ensure all systems are fully operational. Upon successful completion, we hand over the bunker to you.
- Payment: The remaining **35%** of the total project cost is due upon project completion and successful handover, covering the final stages of testing, customization, and delivery.
7. Ongoing Support
- Process: We offer ongoing support through maintenance packages to ensure your bunker remains in top condition for years to come.
- Payment: Optional maintenance packages are available starting at **$5,000** annually, payable either annually or as part of your final project payment.
This integrated payment structure ensures a smooth, transparent process, with payments aligned to key milestones in the project, providing you with peace of mind throughout the entire process.
Pricing and finance
Do your prices include installation?
Installation is not included in our prices as it is not something we manage. However, we will assist you in connecting with a contractor in your vicinity.
How much is freight?
Freight costs depend on the model and fluctuate based on fuel prices at the time of transportation, typically ranging from $5 to $7 per mile.
Can I finance the construction of my underground bunker?
Yes, we offer financing options to make your bunker project more manageable. Our team can discuss financing details and options with you during the planning process.
What happens if I cancel my shelter order?
Once an order is placed, your deposit becomes non-refundable.
Manufacturing and Logistics
What is the construction timeline for an underground bunker?
The construction timeline for an underground bunker can vary depending on the complexity of the design and other factors. Typically, it may take several months to complete the construction and outfitting of your bunker. Our team will provide you with a more accurate timeline during the planning phase.
Where does my shelter ship from?
Your shelter will ship from just outside of Montreal, Quebec.
Do you deliver in my area?
Subterra Secure delivers underground shelters throughout the entire Canada.
Design and innovation
Are Subterra Secure bunkers customizable?
Yes, absolutely. We offer a wide range of custom engineering options to ensure that your bunker meets your individual needs. From medical facilities and laboratories to storage solutions and indoor gardens, we can design and build your bunker to your exact specifications.
What power sources are available for my shelter?
All Subeterra Secure models come equipped with an advanced off-grid system that features a state-of-the-art Lithium Battery Storage, Solar Power, diesel generators, and shore/grid power. This comprehensive power system allows for seamless switching between different power sources as per your requirements.
How long can I stay in my shelter?
You can stay in your shelter as long as you have adequate supplies of food, water, and other essentials. We recommend maintaining at least 90 days of supplies at all times.
Can my bunker survive a direct hit from a nuclear blast?
When hit directly, only a small number of shelters, even those designed for military use, are capable of surviving. The key to survival lies in maintaining a significant distance from the blast, such as being situated deep within a mountain.
Do your shelters have an emergency escape hatch?
Yes, all models come with an emergency escape hatch and ladder.
Do your units include air filtration?
All our shelters come with military-grade air filtration made in Andelfingen, Switzerland, adhering to strict standards set by the Swiss Federal Office of Civil Defense and Swiss Defense Technology and Procurement Agency.
Are the shelters dark inside?
To create a bright and comfortable space, we use energy-efficient LED lighting that provides a natural ambiance. The interior design is centered around an indoor environment that feels organic.
INSTALLATION
Who is responsible for installation?
Given our focus on design and manufacturing, it's important that you subcontract the installation to a local contractor. We'll be there to support you throughout the process by collaborating a trusted partner and valuable installation documentation process.
Do I need a permit from the city?
City regulations vary, so homeowners are responsible for contacting their local officials. In most cases, permits are not required. If needed, we will assist you in navigating the permit process, leveraging our experience with city development authorities and related codes.
How long does installation take?
Most units can be installed within 3-6 days from delivery to completion.
How deep your shelters are buried?
Our shelters are typically buried at 72" deep.
Will my shelter be ready to inhabit after installation?
After installation, your shelter will be fully equipped and ready for you to move in with your survival preparations and loved ones.
Can you connect to my existing basement?
Absolutely, it is feasible to directly link it to your existing foundation wall. This facilitates easy entry to your shelter in cases of emergency.
Can I install my own shelter?
Yes, you have the option to do so, however, we highly advise against it unless you possess expertise in construction, welding, or excavation. Ensuring safety is of utmost importance, and having a professional contractor handle the installation will provide the highest level of security.